Terms and Conditions
The company that administers this site is S.C. Viticola S.A., registered with the Trade Registry under no. J13 / 2877/1991 and having the Unique Registration Code: RO2428926. Use of this site implies acceptance of the terms and conditions set forth herein. We recommend reading them carefully. We assume the right to amend these provisions without further notice.
The entire content of the site ‒ images, graphics, symbols, web graphics elements, scripts, programs and additional data ‒ is the property of S.C. Viticola S.A. and its suppliers and is protected by the Copyright Act and Intellectual and Industrial Property Laws. Use without written permission of S.C. Viticola S.A. of any of the elements listed above shall be subject to the laws and regulations in force. For any issues or complaints about intellectual property rights you can contact us at our e-mail address: email@example.com
- Access to Site Information
S.C. Viticola S.A. shall guarantee limited access to the site and exclusively for personal use for all its visitors and shall not grant them the right to download or partially or completely modify the site, partially or completely reproduce the site, copy, sell / resell or exploit the site in any other manner, for commercial purposes or against the interests of Viticola S.A. without its prior written consent. The content of the site was carefully controlled for data specification and information accuracy. However, errors may occur. Therefore, the Supplier shall not assume responsibility for editing or display errors in terms of prices, features, images, etc. In the event that the product price or some of its features has been mistakenly specified into our databases or incorrectly displayed and the delivery has not been made, the Supplier shall grant the right to cancel the delivery of the product and to shortly notify the customer about the error. Also, product images are featured on the site as by example, and the products delivered may differ from images in any way due to changes in features, design, without any prior notice from manufacturers.
- Limitation of Liability for Products and Services
Products and services are offered as they come from the manufacturer and also within the available stock limit. S.C. Viticola S.A. shall not provide any warranty expressly or implicitly, including but not limited to the operation of this site, the information, the content, the materials or the products on the site and their suitability for a particular purpose. The users shall expressly agree that the use of this site and the purchase of products or services are at their own risk. S.C. Viticola S.A. cannot guarantee the availability in stock for all the products presented.The images published on the site shall be considered as by way of example and the delivered products may sometimes differ from the images presented in any way (colour, accessories, appearance, etc.). S.C. Viticola S.A. and its suppliers shall reserve the right to modify the technical specifications of the products without prior notice. The content of the site (texts, product descriptions, technical features, images, symbols) is produced in close collaboration with the representatives of the respective brands in Romania. For this reason, S.C. Viticola S.A. shall not assume responsibility for the descriptions of the products presented on the site, which are identical to those provided to us by the representatives of each brand. S.C. Viticola S.A. shall not be responsible for any flaws in the products purchased from its stores. All liability for these flaws and the moral damage to the customer shall rest with the manufacturer. The maximum amount of damage that can be paid by S.C. Viticola S.A. directly to any customer in case of failure of delivery or inappropriate delivery equals the amount received by S.C Viticola S.A. from this client. Regardless of the way the order is sent (placed on site, by e-mail, by telephone, by other means) the acceptance of this order, therefore the agreement and the sale contract, is concluded when the customer signs the tax invoice accompanying the product. The tax invoice represents the sale-purchase contract. The order launch, the automatic email to be sent after receiving the order and the telephone conversations, by e-mail and by any other method, with S.C. Viticola S.A., shall not represent firm acceptances of the order and therefore shall not represent the conclusion of the distance contract.
- Limitation of the Liability for Prices
The prices listed include VAT (19%), but do not include delivery costs, unless expressly stated on the site. The purchase price printed on the invoice will be the same as that set by the sales consultant at the time of confirmation of the order as a firm order or, in case of orders with direct credit card payment, this price shall be the one published on the site at the time of purchase.
- Limitation of Delivery Liability
The delivery of products is nationwide and can thus be made anywhere in Romania. S.C. Viticola S.A. shall reserve the right to perform order confirmation prior to delivering them by contacting customers. In case of orders delivered in other counties nationwide, besides the perceived fee for products or services, the customer will be required to pay a delivery charge directly to the courier company that carries out the transport of the products, a fee that shall be made known to the customer at the time of order confirmation. S.C. Viticola S.A. shall reserve the right to delay or cancel deliveries of ordered products if they cannot be delivered for reasons beyond the control of S.C. Viticola S.A. which include: fires, explosions, floods, epidemics, strikes, government actions, wars, acts of terrorism, protests, revolts, civil disturbances or other impediments of force majeure, according to Romanian laws in force. If the customer is not found at the specified address, within the agreed timeframe, our courier shall return one more time after contacting the customer, following that the order is canceled and the product returned to the premises, the customer bearing the cost of a new delivery, regardless of the value of the products ordered.
- Limitation of Liability for Payment
Payment of products ordered under this Customer Agreement may be made in advance or upon delivery of the products. S.C. Viticola S.A. shall reserve the right in certain cases to require payment of the products in advance. Payment in advance can be made through a payment order; proof of payment shall be sent to S.C. Viticola S.A. at the firstname.lastname@example.org
e-mail address. Delivery shall only be made after the money has entered the account of S.C. Viticola S.A. Payment in advance shall be considered anyform of payment using the online credit card. In this case S.C. Viticola S.A. shall require the electronic payment processor to confirm the transaction’s security and validity, and shall also perform additional checks where applicable prior to product delivery. Products ordered shall be paid in full; otherwise delivery shall not be made.
- Limitation of Liability for Product Warranty. Return Policy
Given the perishable nature of the products we sell, the vendors do not offer us any guarantee, except for the accessories purchased through this site, which benefit from the warranty provided by the supplier of each trademark, in compliance with the law provisions in force. Our objective and goal is that our customers shall be fully satisfied with the purchases made on our site; however, if you are not satisfied with the products you have purchased, you can return them in accordance with law regulations in force. The Romanian legislation on electronic commerce and the regime of distance contracts (Ordinance No. 130 / 31.08.2000, completed by Law No. 51 of January 21, 2003 for the approval of the Government Ordinance No. 130/2000) states: “The consumers have the right to notify in writing the merchant that they renounce the purchase, without penalties and without invoking a reason, within 10 working days from receiving the product.” Thus, you can return any product ordered from our virtual store within 10 days without penalties and without asking you any questions about your decision. Termination of the contract is made only in writing. Only products that have not been removed from our premises can be returned under these laws. The only condition is that the product is in the same condition as it was delivered to you (to have the original packaging and the documents that accompanied it). Within 30 days of the return date, we shall return the order value to your account or by postal order. Return credits shall be borne by the buyer. No shipping and cargo insurance costs shall be refunded. You cannot return a product that has flaws that are caused by you. We make sure that the products on our site come to you in the best conditions. At the same time, the following is stipulated: “The consumer may not unilaterally terminate the contracts for the supply of products executed according to the consumer’s specifications or distinctly personalized products as well as those which, by their nature, cannot be returned or can be degraded or damaged rapidly”, in other words, products that have been personalized at the express request of the customer cannot be returned. The return of the products shall be made at the expense of the customer, using the same shipment service that has been used to deliver. Products returned shall be insured during transportation at the expense of the customer. If you have been sent a product other than the one you ordered, you can return it. We shall bear all your shipping costs and shall send you the requested product as soon as we receive the parcel. If the product is no longer in stock, you shall return the full amount or you shall be able to select other products on our site within the limit of the amount paid to us. If you have ordered a product by mistake, you may return it for replacement, provided that both the product and the packaging are not damaged in any way. The shipping charges shall be borne by you in this case. To be able to return the product you must write to email@example.com
. Send the product parcel and invoice from the package to an address to be communicated by our operators. The shipping charges in this case shall be borne by you.
- Limitation of Responsibility for Links to Other Sites, Server, Browser
Our site is hosted by third-party servers. S.C. Viticola S.A. shall not be held liable for any errors occurring on the site for any reason whatsoever, including site changes, settings, or updates. S.C. Viticola S.A. shall not be held liable for errors occurring due to the use of certain browsers when visiting the site. S.C. Viticola S.A. shall not be held liable for the content, quality or nature of the sites that can be accessed through links on our site. For those sites, the owners of the sites in question bear the full responsibility.
- Litigation and Final Provisions
Any other issue caused by the products and services presented on our site or the information presented on this site and which is not already dealt with by any article in this document shall be settled amicably within 30 working days from the date of the referral in writing by the user. You can contact us for any problem related to our site at firstname.lastname@example.org
, or by phone 0241769754. If the conflict has not been settled amicably, the jurisdiction of the Romanian courts is competent, the parties choosing the jurisdiction of the courts within the Iasi district. The Customer takes full responsibility for these risks once they agree to this Customer Agreement.
- Use of the Site by People under 18
The law in force prohibits minors from purchasing alcoholic beverages, so when using this site, any user declares on his/her own responsibility the following: “I declare under my own responsibility that I am at least 18 years of age and that by placing the order do not violate the legal provisions in force.”